Customer Feed Back Form

Full Name *
Consumer No. *
Connection Type *
Address *
Mobile No. *
Email *
I rate the services rendered by DGVCL as under :
SrNo In regards to Excellent (86–100) Good     (71-85) Satisfactory (51 – 70) Needs Improvement      (50 & below) Not Experienced
1 Supply of electricity
2 New connection applications
3 Change in contract load / name change applications
4 Attending major complaints such as Transformer
5 Attending minor complaintssuch as individual no power supply from meter complaints (Fuse Call)
6 Bill payment facility
7 Receptiveness of Complaint Centre Staff
8 Amenities to the customers in the Office
9 Behavior and receptiveness of the Office Staff
10 DGVCL procedures of working
11 Availability of Citizens Charter and information of services provided / charges levied
12 Information in our Website www.dgvcl.com
Suggestion :